A credit/debit card on file is required to book any and all appointments.
We require 24-hour notice for penalty free cancellation of appointments.
Clients can cancel appointments by calling the salon and speaking with the front desk, texting the salon, or by leaving a voicemail if out of salon hours. Please do not message us on social media to cancel. Cancelling within the 24 hr. window will result a fee that is 50% of the base menu price of the service you were scheduled for.
We ask that clients call the salon and notify front desk if they will be late arriving for their scheduled appointment.
If we have not been able to contact a client 15 minutes into their appointment, the client may be considered a “no show” and their spot may will reopened and made available for clients wanting to book.
Clients who arrive late for their appointments may have their services adjusted to fit the remaining time. If this happens, the full cost of the service may still apply.
If a client does not show up for their scheduled appointment, they will be subject to pay 100% of the amount of the base menu price. A second no show will result in either the client not be allowed to book again or prepayment for the service must be made at time of booking.
Luna may require a deposit in order to secure bookings for groups, appointments spanning more than 3 hours, or for services taking place off-site or out of regular salon hours.
All new clients are required to sign our policies waiver on their first visit to the salon. Clients may also be required to fill out additional waivers, such as a chemical waiver before undergoing hair colour or lightening, or a consultation which details the agreed upon services between a stylist and their client.
Our front desk, stylists or technicians will be able to go through the waiver with their client and answer any inquiries before beginning service. Refusal to sign required waivers may result in the salon being unable to complete those specific services for that client.
Luna Salon does not offer monetary refunds on services rendered. If for any reason a refund is asked, you will need to come in for us to see your hair in person to assess.
We do have a 7-day policy in place on services in which a client can come back and have corrections made or receive salon credit on technical errors.